QB
Quintin B
1 reviews | Active since Jul 2011
17 Feb 2025, 09:35
temu
After purchases of almost R10k they now slowly increasing prices subtly delivery is taking longer than ever, all round disdain for "valued customers", rather pay more and support local!!
SLOWAY is absolutely pathetic. People give Temu a bad wrap, but I this this company is bringing them down. Can not get hold of anyone!
My parcel goes from being shipped between jnb depots on Saturday @ 14h00 to Monday morning awaiting customs clearance. This after it was cleared by Customs 3 days earlier! This is ALL on their website.
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Temu's replyOfficial
17 Feb 2025, 10:14Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away. Best wishes, Temu team
Best regards,
Temu's reply17 Feb 2025, 10:14
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away. Best wishes, Temu team
Best regards,