SC
Samuel C
1 reviews | Active since Dec 2010
25 Apr 2024, 08:22
Temu does NOT deliver purchased goods
Temu is incapable of delivering purchases made from their online store. My purchases have not been delivered as promised and agreed to by Temu. If a complaint or query about NON-delivery is raised, Temu offers R20.00 (Twenty Rand) to appease the customer, instead of resolving the NON-delivery issue. Temu then spams the client to spend the R20.00. In my NON-delivery issue, Temu, is unable to find my purchased items, despite the fact that I had already paid SARS Custom duties and taxes. As at the writing of this review, Temu has still not delivered my purchases and refused to issue a refund for my lost purchased items!
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Replies (1)Temu's replyOfficial
10 Dec 2024, 15:18Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply10 Dec 2024, 15:18
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
