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Pat M
1 reviews | Active since Jun 2023
09 May 2025, 08:33
TEMU - DO AWAY WITH FAST WAY COURIERS
Please cascade our complaints to the senior officials regarding the Courier company you in alliance with FAST WAY COURIERS, they will be a downfall of your successful company. Their service is dismally poor and their track my parcel programme is absolutely useless I would rate FAST WAY COURIERS 1/100 which makes me yield from shopping from your Online store.
as i wait for my order I promise to never shop again from Temu until I learn from the reviews that you've changed your courier.
I will be going back to TAKEALOT to live a stress free life.
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Temu's replyOfficial
09 May 2025, 08:38Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu's reply09 May 2025, 08:38
Official
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team