EJ
Esme J
1 reviews | Active since Jul 2012
20 Oct 2024, 08:45
Temu delivery a lie
Temu advised me that my package was delivered on 18 Oct 2024 at appr 15h00.
I have not received it, it is for all intents and purposes MIA.
I want a refund, including money paid for duty and tax.
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Temu's replyOfficial
13 Dec 2024, 10:25Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Temu's reply13 Dec 2024, 10:25
Official
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team