aT
ari T

1 reviews | Active since Mar 2022

14 Jan 2025, 16:15

Temu debited my credit card without me placing the order

there were items in my cart - i never PLACED the order - Temu debited my credit card without me placing the order

0
Replies (2)
Temu
Temu's reply15 Jan 2025, 09:45
Official
Hello, thank you for reaching out and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

aT
ari T's update15 Jan 2025, 11:52
Reviewer Update
its not identity theft - i myself put several items in my cart and i left them there . those items I PUT IN MY CART were ORDERED and i never placed that order . that order would have come to my house . if it was identity theft the order would not be what I CHOSE and it would not be delivered to my house