TEMU CUSTOMER SERVICE VERY BAD

Where to start, very very bad service from Temu, I have never experienced this bad of service from any online store, I have placed and order on the 26th of November 2025, it is festive season and i know we can expect delays, but now the issue is the after sales service, first of all to get hold of someone and answer is disappointingly impossible, on the the 1st of December i received a WhatsApp from the courier to pay TAX/DUTIES that was paid without wasting time, est delivery date that was given is the 15th of December 2025 still haven't received my order, and status of my order is stuck at one point since the 8th of December. I have queried it with the Courier - GFS which is horrible by the way, as well as with Temu and cant get a simple answer, then i decided to look up Temu's email to see if i can get a response from them, after another day that goes by i get a response saying that i need to pay the TAX/DUTIES in order to get the order released from customs, now this does not make sense to me because i have paid it and sent them through on the same mail trail, as well as according to Temu's tracking updates my order has been at the transit airport ready to be shipped to my country since the 8th of December. untill now i have not recieved any valid reason or response for this delay, and still waiting for my order. if you complain with temu, they send you vouchers etc. but tactic just to place more orders, i dont want vouchers etc. i want my order that i have paid for.