GB
Grace-anne Belger
1 reviews | Active since Jul 2019
15 Apr 2025, 11:37
TEMU angry
I ordered and was advised my package was on the way but i owe over R240 in customs duty and VAT. This is about half of what the actual order cost. Now trying to cancel the order and just get a robot!!! Beyond frustrated. WILL NEVER USE THEM AGAIN
Helpful (0)
Replies (3)0
Replies (3)
Temu's replyOfficial
15 Apr 2025, 11:40Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Due to South African customs policies, you need to pay taxes and duties on your order and we have always been transparent about any fees charged. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
Temu's reply15 Apr 2025, 11:40
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Due to South African customs policies, you need to pay taxes and duties on your order and we have always been transparent about any fees charged. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
GB
Grace-anne Belger's updateReviewer Update
15 Apr 2025, 11:41The taxes and duties are almost half of what I paid for the order. Unacceptable
GB
Grace-anne Belger's update15 Apr 2025, 11:41
Reviewer Update
The taxes and duties are almost half of what I paid for the order. Unacceptable
GB
Grace-anne Belger's updateReviewer Update
15 Apr 2025, 11:41The live chat is just a robot that does not engage with my queries
GB
Grace-anne Belger's update15 Apr 2025, 11:41
Reviewer Update
The live chat is just a robot that does not engage with my queries