BT
Brian T
1 reviews | Active since Jan 2022
07 Nov 2024, 08:21
Temu and Fastway Couriers - cannot pay duty so parcel not delivered
Unable to pay import duty on Temu order. Link to pay duties does not work, says order cannot be found. Contacted Temu: cannot assist told to contact Fastway Couriers - they have not responded to repeated Whatsapp, on-line chat and email messages
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Temu's replyOfficial
13 Dec 2024, 09:35Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Temu's reply13 Dec 2024, 09:35
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team