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Raymond P

1 reviews | Active since Jan 2013

06 Oct 2025, 18:16

TEMU - Always a catch!!

I really do not even want to give this 1 star. I have supported Temu for a couple of years. I agree that the prices are extremely generous, but if you do not read carefully or view the product, you will be in for a surprise, as what happened with me a few times. I never complaint with Temu, as I knew these moments were on me. BUT - I participated in one of their R1 promotions the other day. I selcted 3 items and was told to buy for and amount of R 175.00. This I did and the next thing, I was told on the screen to buy for R375.00. Just to make sure I don't mess things up, I bought items for R385.00! Then I received another screen that told me that I have to spend another R375.00!! I contacted their support and of course was met with countless apologies and a R40 credit offer! This is to say the least insulting, given the amount I had spend. Two of the items were apparently cleared for shipping, but did Temu offer that as compensation? Of course not!! I was told that in lieu of the high priced items in this promotion, the rules are very complexed! Well, if the rules are so complexed, then why does Temu not clarify these rules, before a person spend over a thousand rand, just to have the rug pulled out from underneath you?

With all these false promo's, I have 5 different shipments on their way. As soon as they arrive, I am deleting the app and will never use Temu again. My advice to everyone is to go on these type of marketing apps, buy just what you need and never trust that you are actually eligible for a good deal!

Temu makes billions every month and should be ashamed how they treat a long standing loyal customer!

0
Replies (2)
Temu
Temu's reply07 Oct 2025, 03:29
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
RP
Raymond P's update07 Oct 2025, 17:50
Reviewer Update
Good day, following with Support in the Temu app gets a person nowhere. I spend R2000.00 in one go to achieve the promised R1 items, yet was caught on every turn, with complicated rules and conditions, as oer your own agent I had chatted to. Then I get insulted by Temu offering me R40.00 in credit to make me feel better. This is absolute insult to injury and the next phase of my review of Temu will be on my 9 social media platforms, because the two helmets were shown as shipped and cleared, but because I was not prepared to spend yet another few hundred rands, Temu disqualified me. Clearly customer satisfaction is not at the top of your ladder. As long as customers keep spending money, Temu will keep tricking them with complexed rules in their promotions. The truth is that I take screen shots of every action I have taken on Temu and this I will be using to compile an informative video for my social media platforms. Pleade never declare ypur commitment to customers if you know it is just another marketing rouse.