MM
Maliyezwe M
1 reviews | Active since May 2025
24 Jun 2025, 15:04
TEMU
I bought something on temu they promised me delivery within 6 to 7 days and that didn't happen and when I try to track my parcel on skynet portal they can't identify the reference number when I inquire with temu they tell me they can't assist, what puzzles me the reference number was generated by them now the distancing themselves from all of this, any advice as to how to proceed legally as a consumer cz firstly the 6 to 7 days turnaround time is a lie and that is false advertising
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Temu's replyOfficial
24 Jun 2025, 15:46Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-14 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can assist with your order tracking and refund. Best wishes, Temu team
Temu's reply24 Jun 2025, 15:46
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-14 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can assist with your order tracking and refund. Best wishes, Temu team
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Maliyezwe M's updateReviewer Update
24 Jun 2025, 19:15Skynet doesn't recognize the reference number how is that possible?
MM
Maliyezwe M's update24 Jun 2025, 19:15
Reviewer Update
Skynet doesn't recognize the reference number how is that possible?