TEMU a waste of your money BUT they don't let you go

Item: Temu
Rating: 1
Author: Cas C

"SO CALLED REWARDS A FARCE + NO OPTION TO DELETE AN ACCOUNT". Both me and my wife have separate accounts with TEMU and both experienced what is stated in my intro. We were lured into chasing the free rewards then placed orders to get so called free delivery, in the end ending up with no free rewards and a huge bill for local courier fees and duties. Due to our experience with another Chinese supplier, which by the way don't temp you to try your luck, offering the same goodies at much lower pricing and billing you at checkout with much more reasonable shipping and duties. THEN We tried to get TEMU off our backs by permanently deleting our accounts, but to no avail. Want them to provide the procedure to accomplish it.

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Replies (1)

Temu's replyOfficial

06 Oct 2025, 15:21

Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. If you want to delete your Temu account, you can click the link(https://www.temu.com/bgp_close_account.html?_bg_fs=0&_x_sessn_id=qbklova617&refer_page_name=support-center&refer_page_id=***oj3edg94c&refer_page_sn=10318) and follow the prompts. Please note: Upon submitting your request, you will be automatically logged out and your account will be deleted within 7 business days. If you change your mind and wish to keep your account, simply log in and cancel the deletion before the deadline. Best wishes, Temu team

Temu's reply06 Oct 2025, 15:21

Official