TEMU: A CAUTIONARY TALE

Item: Temu
Rating: 3
Author: Ida-Marie Hattingh

Temu started with a bang in South Africa. Parcels arrived quickly and returns were collected and refunded. As time progressed, delivery slowed down (I understand the courier companies are struggling to keep up) and returns are not collected. I have stopped ordering until such time that they collect and refund me on items.

The clothing is okay. Not spectacular but acceptable. Shoes are hit and miss. 3 pairs was good fit and 2 not. (IN THE RETURN PILE THAT IS NOT BEING COLLECTED) Everything else is small. Read the very small print and recheck all sizes. We are used to larger sized items BUT they only stock small things.

Then there is the ongoing competitions to win freebies. It continues for days and the nearer to the prize, the lower the rewards values. It eats up data and time.

It also upsets all your friends and no one wants to be inundated with request for referrals. Their marketing budget is enormous and they are everywhere on the internet.

Buy, but be aware that it does not come without being inundated with adds and temptations and many, many ways that take your data and free time. So far, they have not hijacked my accounts!

Helpful (0)

Replies (1)

Temu's replyOfficial

10 Dec 2024, 11:46

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Best regards,

Temu's reply10 Dec 2024, 11:46

Official

Best regards,