LM
Lynay M

1 reviews | Active since Aug 2025

19 Aug 2025, 16:27

Subject: Concern Regarding Misleading Promotion on Temu Website

I recently visited the Temu website and was browsing through products when I was offered a promotional spin that promised three free gifts, provided I made a purchase. Based on this offer, I proceeded to place an order, expecting to receive the advertised gifts along with my purchased item. To my disappointment, I only received the item I paid for—none of the free gifts were included. This experience has left me highly dissatisfied, as the promotion appears to be misleading and could be considered false advertising. I have since discovered that I am not the only customer affected by this issue, which raises serious concerns about the integrity of Temu’s marketing practices. Additionally, Temu advertised that it operates within South Africa, implying that customers would not be subject to import taxes. This claim further contributed to my decision to make a purchase, and if proven inaccurate, it adds to the misleading nature of their advertising. I believe it is important for consumers to be made aware of these practices. As a result of this experience, I will not be purchasing from Temu again.

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Replies (1)
Temu
Temu's reply20 Aug 2025, 07:34
Official
Hello, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team