RS
Rudy S
1 reviews | Active since Jul 2011
14 May 2024, 08:07
Still not sure if Temu is legit
I placed an order for shoes, as a trial, as I don't yet trust the site. Payment and feedback on the order was seemless. A few days later I received a phone call from buffalo couriers with an automatic message I need to pay import duties (not stated upfront) and I have been sent an email for payment. No email...went back to orders and status...no message about duties. No place to let Temu know about this. Obviously I'm worried now
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Temu's replyOfficial
10 Dec 2024, 15:29Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Due to South African customs policies, you need to pay taxes and duties on your order. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply10 Dec 2024, 15:29
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Due to South African customs policies, you need to pay taxes and duties on your order. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team