WK
Wilma K
1 reviews | Active since Mar 2014
05 Oct 2025, 20:48
RETURN POLICY DISSAPPOINTING
I had to return several items due to various reasons. My refund credit was put into a Temu credit balance linked to my account and not refunded to my credit card as requested. I will not order from them again, because my choice of refunding was not honoured. I now need to re-order to use credit balance.b
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Temu's replyOfficial
06 Oct 2025, 05:54Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us a message with your order ID and a screenshot of your review details through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Best regards,
Temu's reply06 Oct 2025, 05:54
Official
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us a message with your order ID and a screenshot of your review details through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Best regards,