EW
Erin W
1 reviews | Active since Jan 2020
10 Nov 2025, 17:12
Refund request not received
On 09 October, I mistakenly placed an order for three mini printers on Temu, totalling R873. Realizing the error immediately after payment, I reviewed the order and cancelled two of the three printers. Temu confirmed that a refund of R602 would be processed for the cancelled items and advised me to wait until 26 October.
It is now well past that date. I have contacted my bank multiple times — they confirmed that no refund is pending. I’ve also reached out to Temu repeatedly, but I keep receiving the same vague response: “It has been escalated.” No one has provided a clear explanation or resolution, and the refund has not reflected in my account.
This is unacceptable. I demand:
Immediate processing of the R602 refund. A full explanation for the delay and lack of communication. Compensation for the stress, inconvenience, and time wasted due to Temu’s failure to resolve this issue. If this matter is not resolved promptly, I will escalate further through consumer protection channels and public platforms.
This situation must be resolved immediately
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Replies (2)
Temu's replyOfficial
11 Nov 2025, 07:44Hello, thank you for your feedback. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Best regards,
Temu's reply11 Nov 2025, 07:44
Official
Hello, thank you for your feedback. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Best regards,
EW
Erin W's updateReviewer Update
11 Nov 2025, 08:44It's been past 32 day do I have to wait another 5 - 14 days, this is exactly what I mean no one can assist me and I'm getting auto response from you. Again please read to understand the refund request was processed on the 09th of October 2025 today is the 11th of November 2025 and I did not receive my money, my bank advised that nothing is pending. So please advise why do I have to wait again 5 - 14 days. I need this resolved.
EW
Erin W's update11 Nov 2025, 08:44
Reviewer Update
It's been past 32 day do I have to wait another 5 - 14 days, this is exactly what I mean no one can assist me and I'm getting auto response from you. Again please read to understand the refund request was processed on the 09th of October 2025 today is the 11th of November 2025 and I did not receive my money, my bank advised that nothing is pending. So please advise why do I have to wait again 5 - 14 days. I need this resolved.