BN
Bobby N
1 reviews | Active since Jul 2024
28 Oct 2025, 20:30
Refund of duty,tax, vat
Temu is quick to refund or credit (5***** for that) if the article delivered is not according to the description how ever the taxes and duty is not refunded. Temu must urgently resolve this because the customer bears this cost
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Replies (2)BN
Bobby N's updateReviewer Update
28 Oct 2025, 20:37Why cant Temu include the duty,vat etc on the check out like Shein on line
BN
Bobby N's update28 Oct 2025, 20:37
Reviewer Update
Why cant Temu include the duty,vat etc on the check out like Shein on line
Temu's replyOfficial
29 Oct 2025, 03:49Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply29 Oct 2025, 03:49
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team