KM
Kanozi M
1 reviews | Active since Nov 2019
13 Mar 2025, 18:40
REFUND NOT MADE - EMPTY PROMISES
I requested for a refund and was informed on 6 March that the refund had been made as per caption below: "Your Temu order has been refunded (#PO-***.......)" However, NO REFUND has been made.
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Replies (2)
Temu's replyOfficial
14 Mar 2025, 03:56Hello Kanozi, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Best regards,
Temu's reply14 Mar 2025, 03:56
Official
Hello Kanozi, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Best regards,
KM
Kanozi M's updateReviewer Update
29 Mar 2025, 10:34It has now been 17 days and still no refun from Temu. On 23 March 2025, they reiterated their 7 to 14 working days refund policy - yet without compliance.
KM
Kanozi M's update29 Mar 2025, 10:34
Reviewer Update
It has now been 17 days and still no refun from Temu. On 23 March 2025, they reiterated their 7 to 14 working days refund policy - yet without compliance.