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Phumzile M
1 reviews | Active since Oct 2012
21 Jul 2025, 06:41
Refund from Temu
Temu promised me a refund after I have canceled my order with them. It has been over a month. I contact them, they sent a proof of refund but my money is not showing.
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Replies (2)
Temu's replyOfficial
21 Jul 2025, 07:33Hello. Thank you for reaching out to us. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority, and we are continually striving to improve the quality of our services. If you have your order number (starting with "PO.") or other purchase details, you can reach out to customer service for immediate assistance. If you're unable to locate your order, please provide your phone number, email address, or payment details through this link: https://www.temu.com/br/bgch_find_order.html. Once you have the necessary information, you can contact us either via Temu.com or through live chat in the Temu app using this link: https://share.temu.com/NWGRVrrOSMA. Our customer service team will be happy to assist you promptly. Best regards, Temu Team
Best regards,
Temu's reply21 Jul 2025, 07:33
Official
Hello. Thank you for reaching out to us. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority, and we are continually striving to improve the quality of our services. If you have your order number (starting with "PO.") or other purchase details, you can reach out to customer service for immediate assistance. If you're unable to locate your order, please provide your phone number, email address, or payment details through this link: https://www.temu.com/br/bgch_find_order.html. Once you have the necessary information, you can contact us either via Temu.com or through live chat in the Temu app using this link: https://share.temu.com/NWGRVrrOSMA. Our customer service team will be happy to assist you promptly. Best regards, Temu Team
Best regards,
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Phumzile M's updateReviewer Update
21 Jul 2025, 08:39I have been in contact with Temu'd customer service so many times. I keep on getting the same response which is not helpful at all. Just now I went to the link, it take me to the same page that is not helpful. The ref on the proof of refund is : TP ***-p01. Dated June 13 2025.
PM
Phumzile M's update21 Jul 2025, 08:39
Reviewer Update
I have been in contact with Temu'd customer service so many times. I keep on getting the same response which is not helpful at all. Just now I went to the link, it take me to the same page that is not helpful. The ref on the proof of refund is : TP ***-p01. Dated June 13 2025.