Promises and Lies - Temu and Buffalo international logistics

Item: Temu
Rating: 1
Author: Thabang M

Temu and Buffalo international logistics are a bunch of *********** breed. Their call centre is non existent.

They typed a wrong delivery address, the parcel returned and I gave them the right delivery address, they messed it up again, for the third time and they don't allow self collection.

Why hire someone who fails to copy what is written?

They are good a promising lies with their bot manned customer line. *********** and arrogant.

Helpful (0)

Replies (1)

Temu's replyOfficial

12 Dec 2024, 11:39

Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Temu's reply12 Dec 2024, 11:39

Official