LD
Lisa D

1 reviews | Active since Jul 2018

18 Oct 2024, 06:04

Price goes up when time to order

I ordered shoes that was R83 but then I see i actually paid full price of R171 and it didn't allow me to place an order of more than 3 items, that's why I had to place a separate order but then I couldn't order for less than R400. But if it was combined with the first order it would have been more than 400 without me needing to add the extras

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Replies (1)
Temu
Temu's reply13 Dec 2024, 09:21
Official
Hello Lisa, thank you for reaching out. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team