Poor Temu customer

Item: Temu
Rating: 1
Author: Balebone S

I’ve never been so disappointed by an online company like Temu. This was my very first time ordering at Temu and I can’t say I’m satisfied with their customer service. It’s been close to 2 weeks now their status update saying they are connecting flights, I have already even paid customs fee whilst my parcel hasn’t even arrived in my country, what was I even paying for exactly. They are delaying me as the parcel was needed at a specific time. I can’t keep on going like this, I’m really getting discouraged it’s not nice to pay and receive poor service, I don’t even think I’ll ever order at Temu again and I won’t even recommend it to anybody, no one wants to be inconvenienced like I am. Temu must change how they operate their flights and work on improving their time management as well. Time is not on my side and I can’t even hope that my parcel will arrive on time, what is the purpose of online shopping if it will take a long time like this. Online shopping has to be convenient and nice. Temu lost a customer.

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Replies (1)

Temu's replyOfficial

13 May 2025, 04:02

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Temu's reply13 May 2025, 04:02

Official