Poor Service, No resolutions

Bought a pair of shoes, received it with the logo visibly upside down as it contains two words stacked on top of each other both in the same orientation but on the item received one of the words is completely upside down compared to the other and it is like this across the entire shoe. Have to return for a refund but being denied a refund on customs cost due to an inaccurate website description and an error not on my end but solely on the end of Temu