AN
ALLAN N
1 reviews | Active since May 2018
11 Oct 2025, 07:38
Poor service and turn around but you paid for the orders
I placed an order end of September here is my package number Z***.
It says the order is on the way but you have not paid vat or duties no vat or duties taxt wassent to me and im still waiting. You have no where to ask for help and when you try reach out you just get redirected all the time
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Temu's replyOfficial
12 Oct 2025, 04:52Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply12 Oct 2025, 04:52
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team