Poor Customer Service from Temu

I made several successful purchases with Temu.Buffalo Logistics Couriers delivery was excellent as I received notification of delivery and prompt delivery. But Temu has sent my Order to Fastway Couriers who sent no notification of the Tax amount I need to pay. I paid R495 to Temu in October. My delivery date has been repeatedly changed. Am now notified that this is due to unpaid tax.My new delivery date is 13 December 2025 I contacted Fastway Couriers on their Johannesburg number as their WhatsApp number didn’t resolve the situation. I was told my Order was sent back to Temu as the Tax was not paid. They said I must have given an incorrect email address.This is untrue as all Orders had the same email address and were delivered successfully by Buffalo Logistics Couriers. I tried to resolve the issue on the Temu App. All I keep getting is an AI response apologising. I asked for my Order to be delivered by Buffalo Logistics but Temu AI said that’s not possible.I am totally fed up with the response from Temu in South Africa.I’ve been given the run around since October. I can’t even cancel or get a refund as it’s not in accordance with Temu policy. To get a refund the goods need to be delivered first and then returned. I will never purchase anything from Temu again. Their products are sometimes not as advertised. I ordered shoes advertised as ‘white’ and received off white cream-coloured shoes. I notified Temu. I was notified that a courier will collect. When I asked if there would be a fee for the courier…. No reply!!