PATHETIC PATHETIC PATHETIC SERVICE

I have never experienced such poor and pathetic treatment from any company. The entire customer service experience with Temu has been absolutely unacceptable. I have been following up on a parcel that was supposed to be delivered on Monday, 11 May, through your courier partner GFS, yet to date nothing has been delivered. I have attempted to contact GFS directly via WhatsApp and have received absolutely no response whatsoever. What is even more frustrating is that despite being in constant communication with Temu customer care, no one is able to provide a clear answer as to when or if my parcel will ever be delivered. Instead, I continue to receive generic scripted responses with no accountability, no urgency, and no resolution. It is shocking that none of your agents are able to get hold of your own courier partner. This level of service is completely unacceptable and highly disappointing. Customers should not have to beg for updates on orders they have already paid for. I require immediate clarity on where my parcel is and when it will be delivered.