1 reviews | Active since May 2022
Parcel sitting at local depot for days – false delivery promises
I am extremely frustrated with both Temu and their courier (CN Express / Fastway).
My parcel (Tracking: Z***) arrived in Port Elizabeth on Tuesday evening. Since then, it has been sitting at the local depot without being delivered.
On Wednesday it was marked as “left in North Bay” – meaning no delivery attempt was made.
On Thursday at 16:00, after I contacted the courier via WhatsApp, I was told the parcel was “out for delivery”. However, tracking shows that at 14:58 (more than an hour earlier), it had already been returned to the depot. In other words, I was given false information.
I have now rearranged my schedule for TWO days based on delivery promises that were never honoured.
This is not a transit delay – the parcel is already in my city. This is clearly a failure in local delivery management.
Customer service from Temu has been completely unhelpful, consisting only of scripted responses that do not address the issue.
At this point, I expect:
Immediate delivery of the parcel A clear explanation for the repeated false delivery confirmations Accountability from both the courier and Temu
This level of service is unacceptable.
I will escalate this further if it is not resolved urgently.
This is an update to my previous complaint.
I was informed AGAIN that my parcel was “out for delivery” yesterday morning. It is now Sunday at 09:00 and the parcel has still not been delivered.
This is not a delay in transit. The parcel has been sitting at the local depot in Port Elizabeth since Tuesday.
I have now received multiple “out for delivery” confirmations that were simply not true. I have rearranged my time more than once based on these messages, with no delivery taking place.
Customer support continues to give generic responses such as “it is on the way,” without addressing why the parcel is not being dispatched from the depot.
This is unacceptable.
I now expect:
* Immediate dispatch and delivery of this parcel
* A clear explanation for the repeated false delivery notifications
* Accountability from both Temu and CN Express for this ongoing failure
If this is not resolved urgently, I will escalate this matter further through formal consumer channels.
This level of service is completely unacceptable.
This is an update to my previous complaint.
I was informed AGAIN that my parcel was “out for delivery” yesterday morning. It is now Sunday at 09:00 and the parcel has still not been delivered.
This is not a delay in transit. The parcel has been sitting at the local depot in Port Elizabeth since Tuesday.
I have now received multiple “out for delivery” confirmations that were simply not true. I have rearranged my time more than once based on these messages, with no delivery taking place.
Customer support continues to give generic responses such as “it is on the way,” without addressing why the parcel is not being dispatched from the depot.
This is unacceptable.
I now expect:
* Immediate dispatch and delivery of this parcel
* A clear explanation for the repeated false delivery notifications
* Accountability from both Temu and CN Express for this ongoing failure
If this is not resolved urgently, I will escalate this matter further through formal consumer channels.
This level of service is completely unacceptable.