Parcel not delivered by Temu/Buffalo couriers

I have ordered my parcel on the 20th of April 2024, I paid almost R1000 for 4 small items. I was asked to pay tax duty which I did and sent proof of payment even today the proof of payment has not been updated. I used all sorts of communication including a telephone but still payment is not updated. I decided to payment again online on the 10th of May. Only then my second d payment was updated. What happened to the fist payment? I have also attempted to change my address using on line, sent emails to support even during the attempt to get my payment updated I have requested the consultant to change my address but to date I still see the incorrect address on the order.

I was supposed to get my oder on the 10th May today is the 22nd i still didn't receive my parcel. This Temu and Buffalo are taking advantage of South African people. I need my parcels now or please return my funds.

Regards Unhappy customers