OVERCHARGING CUSTOMERS
I have been shopping online, since it was introduced in South Africa. Lately the service has deteriorated. Delays in shipping, customers are subjected to purchase over specific amount to receive and checkout of their cart. The courier services overcharge, customs and courier services are 50% value of the overall purchase. With taking this into consideration, it the sane if purchased from the stores immediately, rather than been decieve, that it is costing less, infact, purchases, are sometime more.
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Temu's replyOfficial
04 Apr 2025, 11:21Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Due to South African customs policies, you need to pay taxes and duties on your order and we have always been transparent about any fees charged. Additionally, to support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply04 Apr 2025, 11:21
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Due to South African customs policies, you need to pay taxes and duties on your order and we have always been transparent about any fees charged. Additionally, to support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team