FM
FHATUWANI M

1 reviews | Active since Nov 2018

26 Jun 2024, 21:41

Overcharged on customs fees

I have been ordering from Temu and allocated baffalo logistics for delivery, recently I have been allocated fast way the customs is absurd I order 10 small items no heavy duty for R640 to my suprised the customs amount to R444 almost 80% of my order value, this is too much I first paid R377 for order costing R900 I thought is becos I order items including 2x pairs of sneakers maybe the wieght is too much, but this time I cannot take, please fix this Temu

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Replies (1)
Temu
Temu's reply11 Dec 2024, 09:20
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team

Best regards,