HH
Hettie H
1 reviews | Active since Jan 2022
27 Feb 2025, 12:29
Only bought 3 items....then....suddenly. I opened a case Subtract money *******ly
Terrible!-start to subtract monies from my bank account at Absa!!!!-I needed to stop my bankcard...change ALL my details!!!
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Replies (1)Temu's replyOfficial
27 Feb 2025, 13:38Hello Hettie, thank you for reaching out and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Temu's reply27 Feb 2025, 13:38
Official
Hello Hettie, thank you for reaching out and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
