Not happy

I could buy for a certain amount and receive 8 free gifts, i submitted my R501 order. When I received the order there was no free gifts included. I tried communicating with them via the website, not receiving the proper feedback. I spoke to a agent prior to delivery about cancelling my order due to the order placed didn't show the free gifts. The agent advised that if i cancel i will forfeit the free gifts, I let the order process. Now there is no free gifts included.