No Refund for Temu

Item: Temu
Rating: 1
Author: Petrizia P

I have order somethings and was not satisfied this there so called 1R deals you have 2 buy every time but you won't get you free 1R items. So i cancel my order on the 16th July and still no refund till 2day 19 August as the was saying i must wait till 15 August. So this is Temu Customer services poor

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Replies (1)

Temu's replyOfficial

20 Aug 2025, 07:33

Hello. Thank you for reaching out to us. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority, and we are continually striving to improve the quality of our services. If you have your order number (starting with "PO.") or other purchase details, you can reach out to customer service for immediate assistance. If you're unable to locate your order, please provide your phone number, email address, or payment details through this link: https://www.temu.com/br/bgch_find_order.html. Once you have the necessary information, you can contact us either via Temu.com or through live chat in the Temu app using this link: https://share.temu.com/NWGRVrrOSMA. Our customer service team will be happy to assist you promptly. Best regards, Temu Team

Temu's reply20 Aug 2025, 07:33

Official