MA
Marco A

1 reviews | Active since Jun 2017

29 Sept 2025, 09:22

No accountability

Placed an order on Temu for 4 items, one was delivered damaged, two were wrong, only the cheapest item was as per website. Goods were sent back to Temu for a refund on the purchase price. I engaged with Temu concerning the import taxes, as i feel that they need to be accountable as their poor packaging and incorrect goods should not be for my account. They will not take any responsibility. Well, simply, good bye Temu....

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Replies (1)
Temu
Temu's reply29 Sept 2025, 09:25
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team