Missing Free Items from Order PO-***

I am writing regarding my recent order PO-*** placed via the Temu app.

Before placing this order, the app prompted me to select six R1 items as part of a promotional offer. At checkout, I was informed that I needed to spend more than R500 to qualify for these free items, so I completed the purchase – including two items I otherwise would not have bought – specifically to meet the conditions of this offer.

However, after the transaction was completed, I noticed that only the two purchased items appear in the order confirmation, and none of the six promotional items are listed or confirmed. This is extremely disappointing and misleading. It appears that the app encouraged a higher-value purchase under false pretenses, which could be construed as deceptive or manipulative.

Please investigate this issue and advise: • What happened to the six R1 items I selected? • Will I be receiving them as originally promised before checkout? • If not, I would like a full refund plus taxes for the order, as the purchase was made under misrepresented conditions