Misleading promotions

Dear Temu Team,

I am writing to express my deep disappointment with the misleading advertising and poor service I have experienced on your platform.

Recently, I followed an advertised promotion where customers were invited to pick two free gifts, provided a purchase of R360 or more was made. I carefully followed these instructions and made a purchase of R381 to qualify for the offer. While the purchased items were shipped the two free gifts were not included in my order.

This is not the first time that such an issue has occurred. It is frustrating and unacceptable that promotions are used to attract customers, yet the promised rewards are not honoured. This creates the impression of misleading advertising, which severely damages trust in your platform.

After reviewing numerous complaints on HelloPeter, I noticed that I am not the only customer experiencing these problems — with over 300 unhappy customers . This clearly points to an ongoing issue that Temu needs to address urgently.

Due to these repeated disappointments, I have decided that it is in my best interest to seek out alternative and more reliable suppliers, such as Takealot or Amazon, where promotional promises and customer satisfaction are taken seriously.

I hope that Temu takes this feedback seriously and improves transparency and customer service to rebuild trust with your customers.