Major Duty and VAT increase.
On a previous Temu order I payed 15% duty and VAT. On my latest Temu order I'm asked to pay 40% duty and VAT !! How on earth can such an increase be possible and acceptable ??
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Temu's replyOfficial
03 Nov 2025, 11:22Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply03 Nov 2025, 11:22
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
's updateReviewer Update
03 Nov 2025, 11:29Thanks for your speedy response. My concern is not about service, it's the massive increase in duty and VAT. Secondly, your Temu.com system supplies automated responses that don't understand my question. Please respond via Hellopeter for all to see !!
's update03 Nov 2025, 11:29
Reviewer Update
Thanks for your speedy response. My concern is not about service, it's the massive increase in duty and VAT. Secondly, your Temu.com system supplies automated responses that don't understand my question. Please respond via Hellopeter for all to see !!