Logistics Companies not reliable

I’ve had a frustrating experience with my recent Temu order not because of the products, but because of your delivery chain. While I know Temu works with Asendia Logistics, who then use DPD Laser for local deliveries, the end result is that my parcel never arrived as scheduled, and I was left with no clear update.

Today, I received an SMS from DPD Laser saying my parcel would not be delivered. When I contacted them, I was told they don’t have any drivers to cover my area. That is completely unacceptable. What’s worse is that this reflects poorly on Temu, even though the problem lies with your logistics partners.

I’m urging Temu to re-evaluate its partnerships—especially when they result in delayed deliveries, lack of communication, and poor customer experiences. As a paying customer, I expected better coordination and reliability. I shouldn’t have to chase after my own order or deal with third-party failures.

Temu, please hold your logistics partners accountable. We shop with you for affordability and convenience. Don’t let your delivery partners ruin that.