Lack of communication

I have purchased once before to test. Second time I purchased there are issues. I ordered on 5 August, have paid customs duty and now they say the "order is on hold - consignee to pay charges" You cannot get hold of anyone at Temu and Skynet are completely useless, my tracking no apparently does not exist and I have no idea what is going on with my order. Skynet should not be used and I will not order again if they are the couriers. Also, will think twice before ordering from Temu again if I cannot follow up what is going on.