It took 3 months of correspondence to confirm that I would be refunded if my order was returned.

Cheap, quick and easy. But the don't take issues seriously. I couldn't reach the courier company through any and all means available. Their response was " your order is no longer in our care please contact your courier service" Eventually I gave up and asked to be refunded, it took 5 emails before they bothered to read them, only to respond passive aggressively with "if you do not wish to pay taxes you won't get your order. You will be refunded upon it's return. Please contact your courier for further details." I'm contacting you because I dont want to be a Victim of credit card ***** and you act like I'm an entitled snob. It took me calling them out for not reading my emails to be taken seriously, and told there was nothing that could be done since it had been handed over. All I wanted was for them to check that speedaf was capable of responding, but no. They're still working with them btw, I lost hours of sleep, time and work and didn't receive so much as an acknowledgement of the frustration, let alone an apology or compensation.