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AH
Alan H

1 reviews | Active since Feb 2021

05 Jun 2024, 11:41

Ist Time Shopping Experience

Thought I would share some thoughts with respect to my first shopping experience with Temu Online. Positives: Excellent pricing for what I purchased. Easy online purchase transaction. Reasonable delivery time-frame to SA - given that the items were sourced ex. PRC. Free delivery due to 1st time purchase. Reasonable feedback on status of order. Negatives: Pricing excludes all customs and related duties. Not unexpected but maybe could be more clearly highlighted? Payment procedure was, however, easy to complete. Their logistics partner (Buffalo Logistics) appears to be a complete shambles when things go belly up - as is currently the case with my order and which I have yet to receive. This issue (however) will be the subject of a separate review. Maybe being a little harsh with my rating but until I actually receive the items I ordered they will be my first port of call.

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Replies (2)
AH
Alan H's update05 Jun 2024, 11:44
Reviewer Update
Last sentence should have read "..will NOT be my first port of call."
Temu
Temu's reply11 Dec 2024, 08:53
Official
Hello, thank you for shopping with us. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Best regards,