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Malani T
1 reviews | Active since Sept 2023
01 Nov 2025, 07:46
Is there a Temu warehouse in South Africa
I ordered from the site for delivery to Durban, South Africa and I was still requested to pay customs tax even though there is now a Temu warehouse in South Africa as per media reports.. My package has to be split for some reason and therefore paid customs twice.
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Replies (2)
Temu's replyOfficial
01 Nov 2025, 08:17Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Not all items are shipped from local warehouses. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply01 Nov 2025, 08:17
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Not all items are shipped from local warehouses. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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Malani T's updateReviewer Update
01 Nov 2025, 09:32Good day..Thank you for your reply. I received my orders already but, why was the order seperated and I paid over 50% tax on the 1 package. Also, how do we know which items are in the Temu warehouse in SA??
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Malani T's update01 Nov 2025, 09:32
Reviewer Update
Good day..Thank you for your reply. I received my orders already but, why was the order seperated and I paid over 50% tax on the 1 package. Also, how do we know which items are in the Temu warehouse in SA??