BD
Brian D
1 reviews | Active since Dec 2011
14 Aug 2025, 13:15
Incorrectly misguided
They making use of GFS express all of a sudden, the taxes are higher but service way slower. On app it says package has left JHB hub to PTA hub however when phoning to enquire i am told its still in JHB and they dont know when as they have a shortage of delivery drivers. Its two weeks already and with buffalo and fastway i would have received my package a week ago already....terrible guys...
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Temu's replyOfficial
14 Aug 2025, 13:46Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Best regards,
Temu's reply14 Aug 2025, 13:46
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Best regards,