Incorrect Shoe Size Delivered – Poor After-Sales Support

I ordered a pair of shoes from Temu and selected size 2.5 during checkout. However, the shoes I received were marked as size 8.5, which is completely incorrect and unwearable. I contacted customer service to request a collection and exchange for the correct size, but Temu has refused to collect the item or provide the correct shoe size. This is very disappointing, as the mistake was not mine, yet I am being expected to keep an item I cannot use. I expected better quality control and customer service. Delivering the wrong size and then refusing to resolve the issue is unacceptable. I would not recommend purchasing shoes from Temu unless they improve their return and exchange process.