I’ll never shop at Temu again

I have been a loyal customer with Temu for a year. There have been a number of problems regarding credit, special offers and discounts all along. But this was the last straw.

I made a purchase using a 20% off deal.

But what I got was:

- No discount - the full price was app****

- I was overcharged - the Total amount came to R2445 but I was charged R231 more than that. I was told that this was a bank charge for International Processing but I spoke to my bank and the charge was R2 which came off my bank account seperately.

I complained to Temu and after a lot of back and forth I was offered a R101 credit and 20% off my NEXT order - with a minimum purchase quantity.

This does not reimburse me for what I was overcharged.

I asked for a credit in the amount I had lost but did not receive a response. I spent R7700 in the last two months with Temu and I will not - as I told them - be purchasing from them again.