I WANT MY MONEY BACK

I am so frustrated with Temu and Buffalo logistics. I have asked for a return and refund on one of items I bought as it was not the quality I was looking for, I was fooled by reviews.

It has been over 14 days waiting for pick, the logistics company says closed or cancelled the pickup and Temu on the other side os saying I must wait for the logistics company to call me. It has been a headache and both sides are not taking any responsibility. My issue is not so much on the logistics company as I paid Temu for the item not them

All I want at this point is my money back and the robot that keeps answering my questions keeps on asking me for a rating instead of resolving my issue. I am so frustrated I don't know where to go