TK
Tanya K
1 reviews | Active since Sept 2020
31 Jul 2025, 20:24
I received a faulty product, billed at R162
I received a faulty product, billed at R162. I asked to return it but instead they gave me a refund of R82.I don’t think it’s fair , had to pay import taxes etc as well.
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Temu's replyOfficial
01 Aug 2025, 05:50Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply01 Aug 2025, 05:50
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team