MM
Marcell M

1 reviews | Active since May 2018

02 Apr 2025, 22:22

I need information on where my package is

I am in urgent need of my package, Speedy logistics has communication channel in place to track my order i need info on where exactly my order is, I've called everywhere no answer no communication. So frustrating ZA***T

0
Replies (1)
Temu
Temu's reply03 Apr 2025, 08:31
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team