IK
Itumeleng K

1 reviews | Active since May 2023

18 Jun 2025, 21:25

I didn't get my parcel yet the say parcel was delivered successfully to me, yet still haven't received anything

<div>I didn't get my parcel yet the say parcel was delivered successfully to me, yet still haven't received anything. "We are very sorry for the inconvenience caused by the package order number (PO-***, logistics order number: 2G***) you reported not delivered on time. After verification, the carrier rep**** that your package has been delivered and the logistics history also shows that it has been delivered without any address errors or other prompts. We suggest that you check your mailbox, parcel locker, the area around your house, or ask your neighbors if they have received it on your behalf. We apologize again for any inconvenience caused and thank you for your support.". Temu and their courier are failing me and I paid lot of money.</div>

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Replies (2)
Temu
Temu's reply19 Jun 2025, 07:35
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

IK
Itumeleng K's update20 Jun 2025, 05:54
Reviewer Update
I logged lots of tickets and they are just being closed, I haven't received my package yet telling that courier delivered. Provide copy of delivery and details of person signed the package.