CD
Christine D
1 reviews | Active since Feb 2015
05 Feb 2025, 12:30
I bought clothes from TEMU which I returned cause most were small
I bought clothes from TEMU which I returned cause most were small. Clothes were collected and I told TEMU to credit my account with them in order that I can use the credit to buy. My credit with them is just over R2500 now I am trying to buy using the credit it's not allowing me and wants me to pay again...very confusing cause they have my money. Tried talking to them on the app but no luck.
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Temu's replyOfficial
05 Feb 2025, 14:51Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Your credits will be automatically app**** to eligible orders at checkout. You don't have to do anything! But if you prefer not to use your credit balance for a particular order, you may also change the amount of credit before completing checkout. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply05 Feb 2025, 14:51
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Your credits will be automatically app**** to eligible orders at checkout. You don't have to do anything! But if you prefer not to use your credit balance for a particular order, you may also change the amount of credit before completing checkout. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team